FAQ

FREQUENTLY ASKED QUESTIONS

ABOUT US

We specialise in personalised fashion styling and personal shopping services tailored to your needs and preferences.

Personal styling involves working closely with our stylists, who curate outfits based on your unique body type, lifestyle, and fashion goals. We offer personalised consultations, closet audits, outfit planning, and styling sessions to help you look and feel your best.

Our shopping service involves dedicated one-on-one sessions with our stylists, who assist you in selecting clothing, accessories, and footwear that align with your style preferences, budget, and occasion requirements. Whether you need a complete wardrobe overhaul or assistance with specific shopping needs, we provide expert guidance and support throughout the process.

Our services cater to individuals of all ages, genders, and style preferences who desire personalised fashion assistance. Whether you’re a busy professional seeking a wardrobe update, a bride-to-be needing wedding attire, or someone looking to enhance their style, we’re here to help.

While we don’t own a clothing line or sell clothing or accessories directly, we can recommend and help you find items that suit your style preferences during our shopping sessions. Some of our pre-recommended styles can be found here.

We pride ourselves on delivering exceptional client service and personalised experiences. Our team of passionate stylists possesses a keen eye for fashion trends, excellent communication skills, and a genuine passion for helping clients look and feel confident in their clothing choices. Additionally, we offer flexible scheduling options and strive to create a comfortable and enjoyable shopping environment for our clients.

Follow us on social media platforms like Instagram, Facebook, and Twitter to stay informed about our latest offerings, style tips, and exclusive promotions. You can also subscribe to our newsletter for regular updates and fashion inspiration.

SHOP THE STYLE

Shop the style is our stylists’ pre-selected styles from our partner brands and designers advertised on our website. These recommendations are guided by current trends, events, and personality matches. Some of these styles can be purchased directly from our brand partners. For terms and conditions, please refer to them for any product purchased directly on their website.

Yes, a few of our personal shopping styles can be found here. These products can be purchased directly through us on a personal shopping basis. Once we receive your order, we will buy the relevant styles for you. Subject to availability. SYLVEST STYLE terms and conditions apply to any product purchased through us. All Personal Shopping styles are quality-checked to ensure you are delighted with your order.

All our personal shopping products are updated regularly to ensure their availability and matching descriptions from brand partners. However, on a rare occasion when the specific style is no longer available after we receive your order, we will contact you within 3 hours to let you know. You will be given the option to get refunded and other close-match styles you may be interested in if you wish.

Yes, please feel free to contact us before placing your order about fabrics, sizes, customisation availability, delivery, and any other questions you may have about the product/ styles. 

We have partnerships with a wide range of online and offline reputable brands and retailers to provide our clients with access to a diverse selection of clothing, accessories, and footwear. Our stylists will curate options from brands that align with your style preferences, budget, and quality standards.

Contact us to schedule a consultation or appointment with one of our stylists. During the initial consultation, we’ll discuss your style preferences, goals, and budget to tailor our services to your needs.

Wedding

Your special day involves many plans, organisations, and creations. Looking outstanding on this unique day is a must!

We offer customised design services for bride, groom/and bridesmaid & groomsmen selected from top designers in the industry and available to buy or rent. Our shopping service brings you choices. Find out more

Our top priority is ensuring your style is fit-ready for your magical day and your best ty. We may offer customisations to your preferred style or your one to create a perfect fit, which includes designing your style from scratch by one of the most talented designers in the industry. 

Our personal shopping considers all available options to ensure the service is tailored to your needs. From rental service to outright purchases, understanding your needs and making you outstanding is a must.

Meeting your wedding’s deadline is paramount. We ensure that we deliver a complete final style within 7 to 14 days before the due date.

So that you know, we expect quality checks and adjustments where necessary; to your choice, this is particularly necessary for personal shopping. Therefore, we recommend a minimum of 90 days’ notice before your wedding day.

For style productions, we require 6-9 months’ notice to ensure design, production, and alterations are considered. 

Your dedicated wedding stylist will work with you to ensure you’re satisfied with your completed style before your big day.

Other Services

Yes, we provide virtual styling consultations and services for clients who prefer the convenience of online communication. Our stylists can assist you with wardrobe planning and style advice from the comfort of your home through video calls, email correspondence, and virtual lookbook outfit selection.

Absolutely! We offer group styling sessions for friends, family members, corporate teams, and special events such as bachelorette parties, birthday celebrations, and fashion workshops. Contact us to discuss your group styling needs and preferences.

Yes! In addition to personal styling and shopping services, we offer wardrobe organisation and closet editing consultations to help you declutter, streamline, and maximise the potential of your existing wardrobe. Our stylists will assess your current clothing collection, identify critical pieces, and provide recommendations for creating versatile outfits.

Absolutely! Our passion is styling clients for special occasions, including weddings, proms, galas, and black-tie events. Whether you’re a bride, groom, bridesmaid, or guest, we’ll work closely to create the perfect look that reflects your style and fits the occasion.]

Absolutely! Whether attending a gala, preparing for a photo shoot, or needing styling assistance for a job interview, we offer specialised services to ensure you look your best for any occasion.]

FREQUENTLY ASKED QUESTIONS

We have answered some of your important frequently asked question. If you stil cannot find what you are looking for please get in touch.

Return, Exchange & Refund

We want you to be delighted with your purchases. If you are unsatisfied with an item you purchased through us, please contact us within 14 days of receiving your order to initiate a return or exchange. Items must be returned in their original condition with tags attached

To initiate a return or exchange, please contact our client team at order@sylveststyle.com or (44) 2045389812. We will guide you through the return or exchange process and give you a return shipping label if you need it.

Although we aim to process your refund as soon as possible, please allow 5-7 working days from receiving your returned products. Contact your bank if a refund has not been received after 7 working days.

Service Charge

Our pricing varies depending on the specific services requested and the duration of the styling session. We offer competitive rates and transparent pricing to accommodate a range of budgets. More information can be found here! 

So that you know, a non-refundable service charge may apply to selected services. You will be notified if this applies. 

Shipping & Delivery

We offer various shipping and delivery options to accommodate your needs. Standard shipping typically takes 3-5 working days for domestic orders, while expedited shipping options are available for faster delivery. International shipping may also be available, with delivery times varying depending on the destination

Shipping costs vary depending on the selected shipping method, the package’s destination, and the weight and size of the shipped items. You can view the shipping costs at checkout before completing your purchase. If this is a face-to-face or virtual personal shopping order, your stylist will advise you of the shipping costs.

Yes, once your order has been processed and shipped, you will receive a shipping confirmation email with tracking information. You can use this tracking information to monitor the status of your shipment and estimate its delivery date.

Yes, we offer international shipping to select countries. International shipping rates and delivery times vary depending on the destination. Just so you know, additional customs fees, taxes, and duties may apply, and the recipient is responsible for them. For further information regarding international shipping, please contact query@sylveststyle.com

Payment

We accept the following payment services

We also accept cheques and invoices.

For further information or any queries, please get in touch with us.