Service Terms and Conditions – SYLVEST STYLE LTD
These Service Terms and Conditions (“Terms”) govern the provision of fashion styling and personal shopping services by SYLVEST STYLE LTD (“Company”). By using our services, you agree to abide by these Terms. Please read them carefully.
Definitions
1.1. “Services” refers to the products, features, and functionality provided by SYLVEST STYLE LTD as described on our website or in any other communication.
1.2. “Clients” refers to anyone who accesses or uses our services.
- Services Offered
The Company provides personalised fashion styling and personal shopping services tailored to meet our clients’ needs and preferences.
Services may include but are not limited to, personal styling consultations, wardrobe audits, outfit planning, personal shopping sessions, and unique event styling.
Use of Services
2.1. Eligibility: You must be of legal age and capable of forming a binding contract to use our services.
2.2. Account: You may need to create an account to access certain features of our services. You are responsible for maintaining the confidentiality of your account credentials and all activities under your account.
Fees and Payments
3.1. Fees: Some of our services may require payment of fees. You agree to pay the applicable fees described on our website or in any other communication using these services.
3.2. Payment Information: You must provide accurate and complete payment information. By providing payment information, you authorise us to charge the applicable fees using your chosen payment method.
- Appointment Booking
Clients must schedule appointments for services in advance through the Company’s website, phone, or email.
Appointment availability may vary and is subject to confirmation by the Company.
- Payment
Payment for services is due at the time of booking or upon completion of services, as determined by the Company.
Prices for services are as advertised on the Company’s website or as communicated to the client at the time of booking.
Accepted payment methods may include credit/debit cards, electronic transfers, or other methods agreed upon by the Company.
- Cancellation and Rescheduling
Clients may cancel or reschedule appointments by contacting the Company at least 48 hours/ 2 days in advance.
Cancellations made less than 48 hours in advance may be subject to a cancellation fee, as determined by the Company.
- Returns and Exchanges
Items purchased through the Company’s shopping services are subject to the retailers’ return and exchange policies.
Clients must adhere to the company’s return and exchange policies for items purchased directly through the Company.
- Refunds
Refunds for services provided by the Company are issued on a case-by-case basis and are subject to the Company’s discretion.
Clients must contact the Company within seven days of receiving services to request a refund and provide a detailed explanation of the reason for the request.
- Shipping and Delivery
Shipping and delivery of items purchased through the Company’s shopping services are subject to the shipping policies of the respective retailers.
The Company offers various shipping options for items purchased directly through the Company. The selected shipping method and destination determine delivery times and costs.
- Liability
The Company shall not be liable for any damages, losses, or injuries arising from using our services, including but not limited to personal injury, property damage, or financial loss.
Clients agree to indemnify and hold harmless the Company and its employees, agents, and affiliates from any claims, liabilities, damages, or expenses arising from the client’s use of our services.
Intellectual Property
2.3. Our Content: All content included in our services, such as text, graphics, logos, images, audio clips, and software, is the property of SYLVEST STYLE LTD or its licensors/ partner brands and is protected by copyright and other laws.
2.4. User Content: By submitting any content (e.g., comments, reviews, or messages) through our services, you grant us a non-exclusive, royalty-free, perpetual, irrevocable, and fully sublicensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content.
2.5. Privacy Policy: Our collection and use of personal information are governed by our Privacy Policy, which is incorporated into these Terms by reference. By using our services, you consent to collecting and using your personal information as described in our Privacy Policy.
- Changes to Terms
The Company reserves the right to modify or update these Terms without prior notice.
Clients are encouraged to review the Terms regularly for any changes or updates.
- Governing Law
These Terms shall be governed by and construed by the laws of the United Kingdom. (England and Wales, Northern Ireland and Scotland)
Any disputes arising from or relating to these Terms shall be subject to the exclusive jurisdiction of the courts of the United Kingdom.
By using our services, you acknowledge that you have read, understood, and agree to these Terms and Conditions. If you have any questions or concerns regarding these Terms, please get in touch with us at query@sylveststyle.com